If you don’t like rant posts, just keep moving. I do my best to counter every negative with a positive and not bash anything, but sometimes there’s just nothing good to say. This is one of those times. Sorry, Thumper.
You might remember my post from a few weeks ago about Sleek’s 50% off customer appreciation sale. Like thousands of other people, I tried to place my order when the sale went live. The site was incredibly sluggish and kept randomly emptying people’s carts, so Sleek extended the sale an extra day. I managed to get my cart filled and started to check out, but of course the credit card system timed out. Since I didn’t get a confirmation email, I assumed this meant the order didn’t go through. I filled my cart again and checked out, this time I got a confirmation email. All this was on November 11.
Now fast forward a few days. I log into Sleek’s site to see that my order has been duplicated! Apparently this happened to a lot of people, and it’s not clear whether the duplicate order was the result of my first order going through or some glitch in the system. Whatever. I email their customer service and ask them to cancel one of the orders. Someone responds that one of the orders will be canceled and my account will be charged when the items ship. I go on my merry way.
November 19 I see that my duplicate order has not been canceled, my actual order has not shipped, and my account has not been charged. This is when I start hearing that the item I wanted most (the Bad Girl palette) sold out long before they actually marked it sold out on the website. So Sleek let me order an item they didn’t have. And Sleek’s solution is to just mail people’s packages minus the out of stock items and pretend nothing is wrong. I’ve heard from one girl who was sent a partial order but charged the full amount. Say what?
November 25 I contact Sleek to say I would like both orders canceled since it’s been two weeks with no progress. Of course I don’t get a response. Then I get a blanket email saying that my order has been processed, except it doesn’t say which one, the website doesn’t show my order has been processed, and my account hasn’t been charged. Now I’m getting angry. I emailed them again on November 30 saying to cancel both orders. Again, no response.
So here we are, three weeks after I ordered and I have NO IDEA if I’m going to be charged, how much I’m going to be charged, or which items Sleek might choose to send! I understand that it was a big event and that they were overwhelmed, but this is absolutely ridiculous. I paid extortionate international shipping charges ($13.50, other UK sites charge half as much) only to have them botch everything possible and potentially send only some of the items I ordered. I guess this is what limbo feels like.
Sleek, this is a piss poor way of thanking your customers. In fact it’s probably the worst way possible, since now I no longer plan to be a Sleek customer at all.
Share your experiences with Sleek during this sale in the comments!